As part of our Performance Improvement package, we offer our clients detailed analysis of the existing processes in the organization and ways of strengthening them in order to achieve higher efficiency. We do the analysis by first preparing a process map that lays out all the connecting activities that take place during the creation of the products or services. The map visually presents the flow among necessary steps, inputs and outputs. Our main instrument to generate the process maps is face-to-face in-depth interviews with the employees who are involved in each process.
Once we apply critical thinking to the process maps and analyze them, we prepare recommendations on which processes can be improved and how. The recommendations include expected outcomes if the client decides to implement.
Our CPT (Certified Performance Technologist; International Society for Performance Improvement) oversees such projects and provides insights based on 30 years of performance improvement experience.