Performance Improvement


Decrease Loss Of 8th Grade Students For Private School.(2014)

New School, (International School of Georgia) is one of the leading private schools in Georgia. Founded in 1999, New School is the first and only school in Georgia fully accredited to offer all three International Baccalaureate (IB) Programmes (Primary Years, Middle Years and Diploma Programmes) for pre-school through grade 12 to both Georgian- and English-speaking students.The private school market is becoming increasingly competitive in Georgia. In recent years, New School found that parents of a large number of 8th graders chose to switch to another international school before starting grade 9. In some years, parents of 70 percent of students chose to switch schools.New School commissioned TBSC to help reduce the number of students changing schools after the 8th grade. We first investigated the root causes of students changing schools; we found a very specific primary issue plus some secondary issues. We then developed recommendations to solve the primary issue and mitigate the secondary issues. Finally, we develop an action plan to implement the recommendations and we helped New School during implementation.Recommendations were implemented in early 2015 and the percentage of 8th graders changing schools was reduced from 70 percent (in recent years) to less than 10 percent.


Technical Assistance For Ministry Of Culture.(2014)

TBSC Consulting provided technical assistance to the Ministry under USAID/HICD PLUS Project. Technical assistance was undertaken in three main areas: organizational structure, effectiveness of PR communications and application process optimization. TBSC performed an overall organizational assessments and based on the findings prepared a new organizational structure to improve performance. TBSC also performed position evaluations and developed a package of job descriptions. TBSC also identified opportunities for improvements of PR departments and gave the recommendations to increase the effectiveness of Ministry’s PR relations. The third component included the applications process procedure optimization recommendations which is a Ministry-wide process and includes all major departments. In the fourth and final component TBSC supported the top management (Minister and his deputies) to implement the proposed changes in structure, core processes and PR function.


Study Of And Its Value To Members.(2014) is a leading English-language business magazine in Georgia. It is published by AmCham Georgia and is circulated among prominent businesses, Embassies and AmCham members. The AmCham Board wished to understand the value of the magazine to members. The Board also wanted to refine the mission and purpose of the magazine, increase readership and improve its overall appeal to members and readers. TBSC conducted a focused study of the opinions of AmCham members about the magazine through a series of focus group discussions and an online quantitative survey. Based on those facts, TBSC developed a comprehensive picture of member satisfaction and readership. This included insight into opinions of members about the magazine and appreciation of the value the magazine brings to them. Conclusions also defined the areas for further improvement. The Board and the magazine's editorial board is using these results to further improve the value and appeal of the magazine. The Project was implemented through support provided by Eurasia Partnership Foundation through the program “Civic Initiative for Independent Judiciary”. The program is funded by the United States Agency for International Development (USAID), through the EWMI.


Technical Assistance Project For Georgian Oil And Gas Corporation (GOGC).(2014)

TBSC Consulting supported GOGC on a complex organizational assistance project. The project included two-fold organizational development components: Process reengineering and Development of HR function. Process reengineering included around 25 processes which covered most of the organization. The methodology of process reengineering consisted of several distinct steps: a) it began with intensive study of current process by interviewing key people per process b) TBSC team analyzed the current processes to identify problematic areas i.e. opportunities for improvement c) TBSC team optimized the process and described it both in written and visual form. As for Development of HR function, it included three distinct sub-components: position descriptions (jobs descriptions), pay-grade system (evaluation of individual positions and matching salary levels to them) and recommendations for development of HR function based of current gap analysis. Essential part of the both components was to assist GOGC in implementing whatever changes were proposed. TBSC consultants provide coaching and guidance even some time after the project’s official closure.


Long-Term Capacity Building Strategy Development for Georgian Post.(2014)

Georgian Post wanted to develop 5 year strategy. The purpose of the strategy was to enhance its organizational capacity in order better to fulfill its mission and meet the expectations of its stakeholders. TBSC Consulting conducted initial assessment of the organizational needs: on the one hand consultants held about 35 interviews with company top management and employees to understand the current situation; on the other hand, the consultants got introduced with international best practices in Postal industry. As a result of 7 weeks work, TBSC Consulting prepared a full analysis of the current situation and the strategic challenges which was introduced and accepted by the management. As the next step, TBSC Consulting prepared the long-term organizational vision and 5 year plan of strategic change management, including strategic options of development as well as options of capacity building and organizational performance improvement. 


Technical Assistance (TA) Program For The Georgian Association Of Regional Broadcasters.(2012)

TBSC undertook this project for USAID/HICD PLUS Project. Georgian Association of Regional Broadcasters (GARB) is a membership-based, non-governmental, non-profit organization that has a membership of 22 regional television broadcasters (out of 26 in the country).  The key problem to address was the deficiencies with the financial sustainability of GARB. Since one of the main ways GARB aims to improve its financial condition is by helping its members sell more advertising time or even selling the media time for them, most of the work is concerned with sales. Team has prepared Regional Advertising Market Report, Marketing Strategy for GARB and its Sales Department Plan. TBSC also developed recommendations concerning the Financing Strategy of GARB.


Performance Solutions Package For The Association Of Development And Support Of Microfinance Organizations Of Georgia.(2012)

TBSC Consulting implemented the Performance Solutions Package together with the Association for USAID/HICD PLUS Project. In the previous project (performance assessment), TBSC formulated the interventions to be undertaken. TBSC then won the subsequent (this) project. The interventions were in three main areas: Board And Governance, Management and Committee Structure. TBSC helped the staff prepare the Board meetings, attended the Board Meetings and coached the Board members in conducting effective governance-oriented meetings. Team assisted the Association in developing a business model and committee structure. The Project achieved two main results: a much more effective decision-making process during Board meetings (as acknowledged by USAID) and the membership increase by 90 percent in four months.


HICD Performance Assessment Of The Association Of Development And Support Of Microfinance Organizations Of Georgia.(2012)

TBSC Consulting completed the performance assessment of the Association for USAID/HICD PLUS Project. TBSC assessed the external and internal environment of the Association as well as evaluated the processes and individuals within the organization. As the Association is quite small, the work had great emphasis on external environment and governance. Team overviewed and analyzed a lot of secondary information about the micro-finance industry in Georgia, interviewed about 30 knowledgeable individuals including those representing different types of micro-finance organizations, comparable associations and industry experts. TBSC identified the gaps in the performance of the Association and formulated recommendations as to which interventions may fill those gaps. After USAID feedback, TBSC created a Performance Solutions Package that put the interventions into a form of scope of work for further projects.


Big Four Audit Company Wage And Benefit Survey.(2012)

The local offices of big four audit companies in Georgia commissioned TBSC to conduct a wage and benefit comparison survey of their companies. Companies that participated in the survey were Deloitte & Touche, Ernst & Young, PricewaterhouseCoopers and KPMG. The aim of the survey for the audit companies was to accurately compare where they stand in terms of working conditions offered to their employees. The wage data has been gathered for various positions at audit, tax and legal and administrative departments, as well as information on benefits related to paid leave days, social protection plans, mobile phones and trainings. TBSC then analyzed the data and reported the results in an anonymous manner so that none of the reported wages could be traced back to an individual company.


Theater Sector Analysis For Marjanishvili Theatre.(2011)

Kote Marjanishvili State Drama Theatre wanted to better understand their current and potential customers – lifestyle, theater-related behaviors, attitudes towards the Marjanishvili Theatre and the price sensitivity. TBSC organized four activities to meet the assignment objectives. Firstly, Team, together with the Research Company, conducted a telephone survey among 600 Tbilisi residents to characterize the general population, understand their behavior and price sensitivity; then TBSC organized a focus group among frequent theater visitors and compared Marjanishvili Theatre with other large Georgian theaters; thirdly, we conducted in-theater survey among Marjanishvili Theatre customers to understand the specific likes and dislikes; finally, we conducted a survey among foreign population living in Tbilisi to identify the factors that would motivate foreigners to visit the theatre.


Assessment Of The Readers For Liberali.(2010)

Publishing company Liberali wanted to prepare mediakit/offer for prospective advertising clients in their three magazines (Tskheli Shokoladi, Liberali and Tabula). TBSC conducted the data collection and analysis for the company that was later presented as mediakit. The media kit described various statistics (demographics, income levels, likes and dislikes, purchase plans, other) about magazine readers that gave sense to potential clients about product/service ads that would attract the relevant audience. 


Wage And Benefit Survey Among International Companies.(2009) 

In 2009 and 2010 TBSC has conducted Wage and Benefit Survey for 17 International and Large Georgian Companies (BP, HSBC, Maersk, AmCham, Radisson, GGMW, UGT, etc.). In scope of this project we evaluated all the positions in the company, assessed the job descriptions and benefit systems. As a result of the project we created the assigned all positions to the job grades/levels and determined their target wage levels. We also identified the most common benefit systems among international companies in Georgia. The recommendations were created for all the companies on the wages and benefits for the individual employees. Number of employees in these companies ranged from 30 to 1 400.


Market Assessment For International Education In Tbilisi For New School.(2008)

TBSC undertook a strategy study for New School. New School had both an emerging international school in Tbilisi and a Georgian school. The international school was targeting at the international customers who where foreign families in Tbilisi who had children. New School was looking for characterization of the market and recommendations on how to attract families better. TBSC learned that the market for international families was not as large; according to this finding New School decided to change its strategy and started focusing more on the Georgian families. Over the course of the project, TBSC worked with its colleagues in New School, Director of the school and Elementary and Primary Principals. Project was largely performed on a pro-bono basis. 


Wage And Benefit Survey Among Industrial Companies.(2008)

In 2008 TBSC has conducted Wage and Benefit Survey for 10 large Industrial Companies (TAM, Mina, Heidelberg Cement, Madneuli, etc.). In scope of this project, we evaluated all the positions in the company, assessed the job descriptions and benefit systems. As a result of the project, we assigned all positions to the job grades/levels and determined their target wage levels. We also identified the most common benefit systems among industrial companies in Tbilisi and its surrounding territories. The number of employees in these companies ranged from 190 to 2 200.


Benchmarking Of Border Crossing Process For BCRP.

The government of Georgia (in cooperation with BCRP) was interested in finding out how long it takes goods to clear customs. There were five groups for whom this time period had to be identified: goods crossing border by truck, ship, train, passengers arriving by car and at the Tbilisi airport. TBSC had to track time and date when the goods arrived and record how long the procedures took until the goods were made available again. The work included creating quantitative benchmarking metrics, direct observations, data collection, analysis and reporting. TBSC produced statistics of time needed for each step. The performance proved to be quite good and the Ministry of Finance of Georgia used the results as evidence for successful reforms in customs.


Implementation Of World Bank Enterprise Restructuring And Management Assistance Project, Tbilisi, Georgia.

This Project was implemented by the CERMA (Center for Enterprise Restructuring and Management Assistance). The TBSC principal managed teams of consultants working in twenty private Georgian companies in a wide variety of industries. The overall project objective was to improve the overall performance of the companies. This included corporate development in virtually every functional area of the companies. The permanent consulting staff was over 40 individuals and the total budget was one million USD. This project was executed in 2000 to 2001 and was the introduction of the TBSC principal to Georgia and Georgian enterpri


Tarnobrzeg Provincial Government, Tarnobrzeg, Poland.

As a United States Peace Corps Volunteer the TBSC principal helped a provincial governor privatize and improve the performance of more than 30 State Owned Enterprises (SOEs). At the start of work all the SOE’s in the portfolio were organized and managed as State bodies. During the project a number were commercialized (including municipal service companies), others were sold to investors as operating companies and others were privatized through liquidation of assets. Prior to commercialization or sale as operating companies each of the SOEs was put through a performance improvement program to improve or create from zero the functional areas needed to be a successful operating company.